Clinical governance
The unglamorous work that makes good care possible.
Every brand we operate is held to the same clinical standard, by us, and by independent accreditation bodies. Here's how that works.
My Digital Health runs four clinical brands across Australia, all under a single clinical governance framework overseen by a Chief Clinical Officer. Every clinician is AHPRA-registered. Practice accreditation is held with QIP Health (four-yearly cycle) and LegitScript (annual). All patient data is held in Australia.
At a glance
- Accountable executive
- Chief Clinical Officer
- Clinical forum cadence
- Monthly
- Practice accreditation
- QIP Health · 4-yearly
- External re-certification
- LegitScript · annual
- Data residency
- Australia
Our principles
The non-negotiables.
Four commitments that hold whether you're booking a one-minute script renewal or starting a year-long weight-loss program.
Clinician judgement first
We don't run prescription mills. Clinicians can, and do, decline to prescribe when it isn't clinically appropriate. Funnel metrics never override clinical judgement.
Continuity over single transactions
We track patients across consults, not just inside a single appointment. Patterns matter: repeated requests, dose escalations, missed follow-ups all surface in the clinician's view.
Australian data, Australian privacy
All patient health information is held in Australia and handled under the Privacy Act 1988 and the Australian Privacy Principles. We don't use offshore vendors for clinical data.
External challenge built in
Internal review is necessary but not sufficient. Independent accreditation gives the system someone outside our walls to answer to.
The framework
Who is accountable for what.
A clear line of clinical accountability from the patient consult up to the board.
Accountable executive
Chief Clinical Officer
Our CCO has end-to-end responsibility for clinical safety, the prescribing framework, and clinical-team performance across every brand. Reports directly to the board.
Standing committee
Clinical Council
Monthly forum of brand clinical leads. Reviews adverse events, prescribing patterns, complaints, and proposed changes to clinical protocols.
Brand-level oversight
Brand clinical leads
Each brand has a named clinical lead: the senior clinician responsible for day-to-day operational safety, supervision, and the clinical pathway specific to that brand's speciality.
External challenge
Independent audit
External accreditation bodies (QIP Health, LegitScript) audit on their own schedules. Findings flow back to the CCO and into the next Clinical Council cycle.
Accreditations & registrations
People who are not us, looking at us.
We hold the registrations and accreditations below. Each one is current, verifiable, and audited by an independent body.
-
AHPRA Australian Health Practitioner Regulation Agency
Registers every doctor, nurse practitioner, and pharmacist working across our brands. Public registration is verifiable on the AHPRA register.
-
RACGP Royal Australian College of General Practitioners
Standards for GP-led care. Our GPs maintain fellowship, CPD, and the College's clinical guidelines.
-
QIP Health Quality Innovation Performance
Independent practice accreditation against the RACGP Standards for general practice. Re-audited on a four-yearly cycle.
-
LegitScript LegitScript Healthcare Certification
Certification that we operate to global best-practice transparency, advertising, and clinical standards for online healthcare.
-
NACOS National Association of Clinical Obesity Services
Standards for clinical obesity services in Australia, relevant to our weight-management brand.
Logos shown are trademarks of their respective owners and used here to indicate current registration or accreditation status.
Continuous audit
What we look at, and how often.
Clinical audit isn't a one-off project. It runs continuously. This is the working cadence.
| What | Cadence |
|---|---|
| Prescribing review | Continuous, weekly sampling |
| Complaint and incident review | Monthly at Clinical Council |
| Outcome monitoring across programs | Quarterly cohort analysis |
| Accreditation audit (QIP Health) | Four-yearly |
| LegitScript re-certification | Annual |
| Privacy impact assessment | On any material data-handling change |
Frequently asked
Plain answers to the most common questions.
Six questions we get most often from referring clinicians, regulators, and partners.
Who is responsible for clinical safety at My Digital Health?
Our Chief Clinical Officer is the accountable executive for clinical safety, prescribing standards, and clinical team performance across every brand. The CCO reports directly to the board.
Are My Digital Health's clinicians AHPRA-registered?
Yes. Every doctor, nurse practitioner, and pharmacist working across our brands is registered with the Australian Health Practitioner Regulation Agency (AHPRA). Registration is publicly verifiable on the AHPRA register.
What accreditation does My Digital Health hold?
My Digital Health's operating brands hold accreditation from QIP Health (against the RACGP Standards for general practice), LegitScript Healthcare Certification, and NACOS for applicable cosmetic and aesthetic practice. AHPRA and RACGP cover clinician registration and clinical standards.
How often is My Digital Health audited?
QIP Health practice accreditation is on a four-yearly cycle. LegitScript certification is re-audited annually. Internal prescribing and outcome audit runs continuously, with monthly review at the Clinical Council.
Where is patient data stored?
All patient health information is held in Australia and handled under the Privacy Act 1988 and the Australian Privacy Principles. My Digital Health does not use offshore vendors for clinical data.
Can a My Digital Health clinician decline to prescribe?
Yes. Clinicians can and routinely do decline to prescribe when it isn't clinically appropriate. The business has no metric or incentive that overrides clinical judgement.
For referring clinicians
Have a question for our Chief Clinical Officer?
Whether you're vetting us for a referral pathway, comparing accreditation, or just curious about how we run clinical safety, we'd be happy to talk.